Practice direct feedback that is kind, specific, and useful. Praise observable behaviors, not personalities; critique the work, not the person. Set expectations for response windows and revision etiquette. After a month of this approach, our vendor relationships felt lighter, faster, and more resilient because everyone finally knew how to deliver excellence and receive course corrections gracefully.
Reward meeting the brief, hitting the metric, and protecting health—not late-night rescues. Share a monthly highlight reel and name the upstream behaviors that made wins possible. This shifts attention from firefighting to prevention. Our group stopped normalizing last-minute scrambles once leaders praised calm execution, prompting better planning, steadier throughput, and happier collaborators across time zones.